Digital transformation is not an ERP upgrade or a mobile app launch, but a comprehensive work on all processes in the company, fundamental changes. It is important to understand that they do not end with the implementation of certain software or the upgrade of an existing digital solution. It is a long process that requires strategic thinking, team adaptation, and continuous improvement.

What is the digital transformation of logistics?

Digital transformation is not about technology per se. It's about people, processes, and data, because technology is just a tool. The transformation starts with a review of customer value and continues through optimization of internal processes, changes in business models, automation, integration with partners, and the use of data for decision-making.

In other words, it not only increases the speed of work, but also allows you to work in a new way. More efficiently and strategically, to gain a powerful competitive advantage through the integration of advanced technologies. Fortunately, there are many digital solutions for process automation on the market.  

Why is choosing a partner so important?

Digital transformation allows companies to improve their operations, customer experience, and service delivery. However, without the right experience and strategy, there is a higher risk of making mistakes and encountering common blockers.

No company goes through digital transformation alone. An external partner is not just a software provider. It is your guide to the world of new opportunities. A partner should understand not only technology, but also your challenges, your industry, and your business logic.

When choosing a partner, you are not really choosing a tool, but a team that will be by your side - from the vision stage to the stage of real results. And it should be a team you trust.

What kind of partner do manufacturing and logistics companies need?

Companies operating in the logistics sector have their own peculiarities: complex supply chains, a dynamic environment, requirements for speed, accuracy, and transparency. A one-size-fits-all solution won't work here.

You need a partner who:

• Understands the specifics of logistics processes: transportation, warehouses, accounting, document flow, interaction with contractors.

• Has experience working with shippers and carriers.

• Offers not only a product but also best practices - examples of how it works for market leaders.

• Helps to formulate a vision of transformation - together with your team.

• Ready to invest in knowledge transfer, not just sell subscriptions.

How can you check that a partner is reliable?

Analyze their projects

Ask for examples of implemented solutions. See who they worked for, what they did, and what the effect was. A reliable partner always has cases and can always explain why their experience is relevant to you.

Pay attention to the approach to learning

Good partners are not afraid to share their knowledge. They conduct workshops, provide access to the solution library, and support the client's team at every stage. It's not just support, it's co-creation.

See if they can customize a solution for you

Digital transformation is not a "one size fits all". Your business processes are unique. Therefore, the solution should take into account your structure, your work logic, and your customers.

Find out how they support their customers

Support is critical. If you have a problem, will the feedback be fast? Do they have a team that supports customers after the launch? Is the product up to date?

Assess whether your values align

Digital transformation is a partnership. And in a long-term partnership, not only technological compatibility is important, but also culture: openness, trust, and a common language.

Where to start when choosing a partner?

1. Take a look at your team. Do you have people who can become ambassadors of change? Maybe they just need support - training, inspiration, external experience.

2. Formulate a vision. Why do you need digital transformation? What results do you want to achieve? It can be cost reduction, transparency, growth, new customers.

3. Build an internal team. Transformation does not happen from the outside. It happens together with your people.

4. Finally, don't be afraid to change partners. Even if you already have an IT partner, check if they are ready to be a strategic ally. If you see that they are not, don't be afraid to change. Digital transformation is too important to delay.

Want some examples? At CONSOLID, we have a library of best practices - with real transformation cases from large companies. With examples of changes, effect, tools. These are not just stories - they are ready-made ideas for implementation. Write to us and we will share what will be useful for you.

Digital transformation is a journey. And the right partner makes it much easier.